5
1005 W Victory Way, Craig, CO 81625, USA
Craig, Colorado 81625
+1 970-824-7333

The guy tells me "I talked to ya, YOU BUSTED THE part! What do you want me to do?". Anyone that knows anything about customer service, and this comes from being trained in management, knows that if you can't do anything you should at least patronize the angry customer using methods like "I'm sorry you feel that way". This guy was just a rude accusatory jerk. He's obviously ignorant and knows very little about managing employees or managing a store. I mentioned to him that the Napa store is PACKED with customers and that I can see why. You'll see why too if you go to either. The damage done to his business will be truly idiotic, a $9.99 part will end up costing this guy customers for life. I'm posting this review here and I'll be telling everyone I know about my experience from this rip off crappy store.

[Edit] Called store manager to point him to this review on Google. Rule #1 from customer service training: ALWAYS BE NICE TO EMPLOYEES

Destinee always helps me out, makes sure I get the right parts.

Good service that is explected from an O'Riellys

Ok, so I bought a defective ez drain oil plug from this store. I did NOT over-tighten it as I knew it had a hollow core, and it still snapped after only turning it 1/4 turn past hand tight. I don't like the thought of all my oil draining out of my oil pan while driving. I bring it back to the store and the store mgr would not refund it for me. I go to Napa just halfway across town (not far, we're a small town) and they give me a discount on an oil plug because they "felt bad" for my story that doesn't have a shred of proof. If you enjoy the drama of teenager employees with crappy attitudes, cheap parts, and terrible customer service then this is the store for you.

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O Reilly Auto Parts — Car Repair in Craig

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O Reilly Auto Parts

Car Repair at 1005 W Victory Way, Craig, CO 81625, USA. Here you will find detailed information about O Reilly Auto Parts: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Monday
    7:30 AM – 8:00 PM
  • Tuesday
    7:30 AM – 8:00 PM
  • Wednesday
    7:30 AM – 8:00 PM
  • Thursday
    7:30 AM – 8:00 PM
  • Friday
    7:30 AM – 8:00 PM
  • Saturday
    7:30 AM – 8:00 PM
  • Sunday
    9:00 AM – 7:00 PM

Rating

5
/
5
Based on 5 reviews

Contacts

Categories:
State:
Colorado
Address:
1005 W Victory Way, Craig, CO 81625, USA.
City:
Craig
Postcode:
81625

About O Reilly Auto Parts

O Reilly Auto Parts is a US Car Repair based in Craig, Colorado. O Reilly Auto Parts is located at 1005 W Victory Way, Craig, CO 81625, USA.


Please contact with O Reilly Auto Parts using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find O Reilly Auto Parts opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about O Reilly Auto Parts

  • Gabriella
    Added 2016.05.17
    The guy tells me "I talked to ya, YOU BUSTED THE part! What do you want me to do?". Anyone that knows anything about customer service, and this comes from being trained in management, knows that if you can't do anything you should at least patronize the angry customer using methods like "I'm sorry you feel that way". This guy was just a rude accusatory jerk. He's obviously ignorant and knows very little about managing employees or managing a store. I mentioned to him that the Napa store is PACKED with customers and that I can see why. You'll see why too if you go to either. The damage done to his business will be truly idiotic, a $9.99 part will end up costing this guy customers for life. I'm posting this review here and I'll be telling everyone I know about my experience from this rip off crappy store.
  • Michael
    Added 2016.03.31
    [Edit] Called store manager to point him to this review on Google. Rule #1 from customer service training: ALWAYS BE NICE TO EMPLOYEES
  • David
    Added 2014.05.21
    Destinee always helps me out, makes sure I get the right parts.
  • Tyler
    Added 2013.09.21
    Good service that is explected from an O'Riellys
  • Marissa
    Added 2013.06.07
    Ok, so I bought a defective ez drain oil plug from this store. I did NOT over-tighten it as I knew it had a hollow core, and it still snapped after only turning it 1/4 turn past hand tight. I don't like the thought of all my oil draining out of my oil pan while driving. I bring it back to the store and the store mgr would not refund it for me. I go to Napa just halfway across town (not far, we're a small town) and they give me a discount on an oil plug because they "felt bad" for my story that doesn't have a shred of proof. If you enjoy the drama of teenager employees with crappy attitudes, cheap parts, and terrible customer service then this is the store for you.
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