The guy tells me "I talked to ya, YOU BUSTED THE part! What do you want me to do?". Anyone that knows anything about customer service, and this comes from being trained in management, knows that if you can't do anything you should at least patronize the angry customer using methods like "I'm sorry you feel that way". This guy was just a rude accusatory jerk. He's obviously ignorant and knows very little about managing employees or managing a store. I mentioned to him that the Napa store is PACKED with customers and that I can see why. You'll see why too if you go to either. The damage done to his business will be truly idiotic, a $9.99 part will end up costing this guy customers for life. I'm posting this review here and I'll be telling everyone I know about my experience from this rip off crappy store.
[Edit] Called store manager to point him to this review on Google. Rule #1 from customer service training: ALWAYS BE NICE TO EMPLOYEES
Destinee always helps me out, makes sure I get the right parts.
Good service that is explected from an O'Riellys
Ok, so I bought a defective ez drain oil plug from this store. I did NOT over-tighten it as I knew it had a hollow core, and it still snapped after only turning it 1/4 turn past hand tight. I don't like the thought of all my oil draining out of my oil pan while driving. I bring it back to the store and the store mgr would not refund it for me. I go to Napa just halfway across town (not far, we're a small town) and they give me a discount on an oil plug because they "felt bad" for my story that doesn't have a shred of proof. If you enjoy the drama of teenager employees with crappy attitudes, cheap parts, and terrible customer service then this is the store for you.
O Reilly Auto Parts is a US Car Repair based in Craig, Colorado. O Reilly Auto Parts is located at 1005 W Victory Way, Craig, CO 81625, USA.
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