10/18/2016 DO NOT USE master mechanical for minor needs if its not something that is going to be at least an hour for work they price gouge if a job takes five min they still charge 90 dollars and the owner is rude
Epic fail. I moved into a home that I recently purchased. Mark at Masterworks performed a number of plumbing and HVAC repairs four days before I took possession of the home. I noticed during my walk through that a shower diverter valve they were paid to repair was still seized and that a supply valve they were also paid to repair was leaking. The seller and her agent refused to contact Masterworks so I called Mark and asked what they would be willing to do to make it right. I told him that I assumed they would stand behind their work because I know they have a good reputation. He told me it was tricky because even though the work had only been done a few days ago I wasn't technically a Masterworks customer, that the warranty wasn't transferable. He also went on to tell me how easy it would be to fix these things myself. He said he would take it up with the office and someone would call me the next day. I let him know that we were at a crossroads where they could earn a customer for life by doing the right thing, or never do business with me if they chose to blow me off. Needless to say no one from Masterworks Mechanical ever returned my call or followed up with me, and yes the items were easy to fix, but after Masterworks had been paid to repair them that was far from the point. If you like customer service, and companies who do the right thing when given the opportunity you should keep looking.
I know these guys. They invest a lot of time and money into training their people. I am glad that they do. I have a friend whose niece's life was saved because MasterWorks knew about the dangers of carbon monoxide - and solved the problem. She would feel real bad at home, then she would go to work and feel fine. Someone picked up on that clue and said "you need to call MasterWorks" because they know how to make your home safe and healthy. Sure glad she did! Thanks MasterWorks!
These guys are amazing. My furnace was dumping CO into my house and they literally saved my life. The techs were extremely nice and very knowledgeable. If it was not for them my family and I would not be here! They are very highly recommended!
Masterworks Mechanical Inc is a US Plumber based in Craig, Colorado. Masterworks Mechanical Inc is located at 461 Yampa Ave, Craig, CO 81625, USA.
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